Our vision

That with all of our interactions we provide our clients with Best Service/Timely Solutions.

Our mission

The Parliamentary Service’s mission is to:

• provide effective, efficient and timely policy advice, administrative, and support services to meet the needs of members, parliamentary political offices, and the institution of Parliament.
• fulfill the provisions of the Parliamentary Service Act 2000.

Our strategic objective

The Parliamentary Service’s have five strategic objectives that overarch our activities and help us provide a service that enables members to have confidence that they will be provided with the advice and support required to achieve their roles of legislators and representatives:

• Improving Member and Party Satisfaction: by deliver the right services, in the right way, at the right time to improve the client experience of members and parties.
• Improving Systems and Processes: systems and processes, which are intuitive and easy to use, aligned to support business needs.
• Improving People Capability: highly skilled and engaged staff empowered to do a good job.
• Increasing Productivity: achieving stretch business plan objectives within the resource and political constraints of Vote: Parliamentary Service.
• Enhancing Stewardship of the Institution of Parliament: using active stewardship to achieve an enduring institution of Parliament for New Zealand citizens.