Privacy

New Zealand Parliament may collect personal data from you when you engage with us via telephone, fax, written letter, or digital channels such as email or website forms. Details on the collection and use of your personal data via digital channels are explained in the Website Privacy Statement on this page. 

Personal information collected by telephone

We record inbound calls made to our Parliament main line numbers, 0800 7273 6282 and 04 817 9999.

For calls to these numbers, recording starts once your call is answered by a Customer Service Representative. Any wait time prior to your call being answered is not recorded. The phone number you have called from is also stored so we can retrieve the call recording in the future. We do not use your phone number for any other purpose.

Recording automatically stops when you are transferred to anyone outside our Customer Service Team, or when the call is terminated.

Call recordings are stored securely for up to 30 days, after which they are automatically deleted.

This privacy statement applies to your personal information collected on the New Zealand Parliament website www.parliament.nz

The information in this statement does not apply to any personal information collected by external websites the Parliament website redirects users to, including the external jobs listing website (livehire.com). For privacy information on an external website please refer to their privacy policy.

Information on this site

The Parliament website provides information for the benefit of the public. The Office of the Clerk of the House of Representatives and the Parliamentary Service monitor the quality of the information available and update the information regularly.

Maintenance of this site

The Parliamentary Service maintains and supports the infrastructure required to operate the website. Both the Office of the Clerk of the House of Representatives and the Parliamentary Service share the website for public communication purposes, therefore both agencies collect and hold any personal information received.

Both organisations are located at the following address:

Parliament Buildings
Molesworth Street
Wellington

Security of information

Both our organisations take information security seriously. Our systems, including the information you provide us by email, through our website and by other methods, are monitored for security purposes so your communications may be seen by third parties as part of that cyber security monitoring. This monitoring increases the likelihood that your information and parliamentary information systems are kept safe.

Collection of personal information

You may browse and access information contained within our website without providing personal information.

There are some places on the website where you can choose to give your personal information to the Office of the Clerk and the Parliamentary Service (“us”, “we”), such as using the online form for select committee submissions, creating a petition, contacting us by email, Rich Site Summary (RSS) feeds or online newsletter subscriptions. In these cases we collect the following personal information from you:

• Your name, your contact details and text or documents submitted when you make an online submission to a select committee. We collect contact information so that we can communicate with you about the submission process and seek feedback about your experience making a submission. (Refer additional information on making a submission below).
• Your name and contact details when you create a petition. We collect contact information so that we can communicate with you about your petition and seek feedback about your experience petitioning Parliament.
• Email addresses and email content collected when you send an email directly from the Parliament website contact links.
• Email addresses through subscribing to RSS feeds and subscription newsletters. 

Use and disclosure of personal information

We manage or use the above information in the following ways:

Contact information collected through online submissions is kept separately from all Select Committee official records.  The contact details collected from the submission process are not published unless they are contained within the submission text.  Contact information collected from online submissions is archived and retained in accordance with the Public Records Act 2005 when the item of business the submission is associated with is closed.  You may request access to and correction of your contact information at any time.  Your contact information will not be disclosed to third parties, except where authorised by law. See below for additional information about submissions.

Email addresses and email content is collected when you send an email to an @parliament.govt.nz email address from the parliament website.  Email addresses and email content will be used for the purpose for which they were provided and will not be disclosed to any other parties, except where authorised by law.  Emails are archived and retained in accordance with the Public Records Act 2005. 

RSS feeds and subscription newsletters require us to collect your email address and/or your IP address so that we can provide the service you have requested through the parliament website.  RSS feeds tell you what’s new on the parliament website and RSS feeds provide summary information for a particular web page directly to your browser’s toolbar.  The subscription newsletter(s) will be emailed directly to your email address.  You can unsubscribe from RSS feeds and newsletter subscriptions at any time.

Statistical information and cookies

Some information is automatically retrieved about your visit to our site, however no effort is made to identify individual users. The information that may be retrieved includes:

• your IP address
• the search terms you used
• the pages you accessed on the website and the links you clicked on
• the date and time you visited the site
• the referring site (if any) through which you clicked through to this site
• your operating system (e.g., Windows or Mac)
• the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox)
• other data like your screen resolution and the language setting of your browser.

The statistical information referred to above will be viewable by certain Parliamentary Service and Office of the Clerk staff, contractors or third parties who provide administration and/or improvements services in relation to the website. The information is used to produce summary reports which help us improve the website’s content and functionality.

Cookies are collected so that we may provide you with a better web service. They are only used to produce website statistics, personal information is not presented in any statistics produced. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Parliamentary Service may collect personal information from individuals who submit complaints via our complaints form or by email, phone, letter or in person. This information is collected for the sole, lawful purpose of managing and responding to complaints in a fair, timely, and respectful manner.

Collection of Personal Information

When you submit a complaint, we may collect the following personal information:

• Your name and contact details (e.g. phone number, email address)
• Details of your complaint, including any supporting information
• Your preferred method of contact
• Information about any support or assistance you may require
• Whether you have previously raised the complaint

If you are submitting a complaint on behalf of someone else, you must provide written authority to confirm you have their permission to act on their behalf.

Use and Disclosure

The personal information you provide will be used only for the purpose of assessing, investigating, and responding to your complaint (or the complaint you are making on behalf of someone else). It will not be disclosed to third parties unless authorised by law or necessary to resolve the complaint.

We may contact you to request further information if required to progress your complaint.

Retention of Information

Complaint-related information will be retained in accordance with the Public Records Act 2005 and internal recordkeeping policies. Once the complaint process is concluded, your information will be securely archived or deleted as appropriate.

Access and Correction

You have the right to request access to any personal information we hold about you in relation to your complaint, and to request correction if you believe it is inaccurate. To do so, please contact our Privacy Officer using the details provided in the main privacy statement.

Security

All complaint information is stored securely and is subject to the same monitoring and protection measures as other personal data collected by Parliamentary Service.